Terms & Conditions

Terms and Conditions

The description GOLD, SILVER and BRONZE indicates the colour,only the word STERLING will denote the content of material where applicable .

Accuracy of Product Information
All product specifications, images and any other information on this site has been provided by Cooper Trophies. Our intention is that all information given should be as accurate and up to date as possible. However Cooper Trophies cannot guarantee the reliability or the accuracy of the information within these pages.

Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, or taxes or duty change, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have already been charged and we subsequently cancel your order, we will refund you to the value of the incorrect price.

Payment and Price
The total price will be shown at the time you place your order. We are entitled to make changes to the price to take in to account any increases in our supplier's prices, or changes in any relevant increases in tax or duties, or due to any error in the published price whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but do not include delivery charges, which will be displayed at the time of placing your order.

Payment Methods
Payment for goods and delivery charges can be made by PayPal as shown on the website at the time you place your order. There will be no delivery until cleared funds are received. The goods you order wil be delivered to the address you give when you place the order.

Avaiability of Goods
All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery
All orders over £100 to UK mainland are delivered FREE.
Orders are normally dispatched within 5 working days, however, we will not be liable for any loss or damage suffered by you for any unavoidable delay in delivery. In this case we will inform you of any delay as soon as possible and give you the option of cancelling the order.
It is your responsibilty to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery.

Returns and Cancellation
If you are not totally satisfied with your purchase for any reason you have the right to cancel your order within 7 working days, starting from the day after delivery, for refund. You will be wholly responsible for returning the goods in pristine condition in its original box and packaging, and for all delivery costs. For full details on how to return please call us on 01223 365987
Your right to cancel your order does not apply to items pesonalised or made to your specification.

Engraving
Engraving layout is at the discretion of our engraving specalists.
Free engraving on replica trophies will normally be by means of gilt or gold foil print, which is much eaiser to read, unless other instructions are qiven.

In the event of any errors in the supplied engraving text you will be responsible for the cost of any replacemnt products.

Our Details
info@coopertrophies.co.uk                                                                         Offiice hours: 9am to 5pm
1 Carlton Terrace                                                                                                Monday,Tuesday,Thursday
Carlton Way                                                                                                          Friday and Saturday
Cambridge
CB4 2DA
tel: 01223 365987